Pet feeders may have some glitches in the process of use. At this time we can solve the problem through online after-sales service. But there are times when the after-sales staff is not online. We have no professional knowledge. Product failures that occur may not be solved by us. Don't worry, we have collected some common minor problems. The solutions are very simple. When we encounter pet food automatic feeder failure again, we can use these solutions to do it yourself. No need to waste time to go to the after-sales service. Listed below are the faults and solutions that can occur in the pet feeder.
Why is pet feeder not working?
Sometimes the pet food automatic feeder does not produce the right amount of food or does not produce food. We can first check if there is too much food in the food storage bucket. The food passage is not blocked. Note: The food outlet and food passage should be cleaned in a timely manner. For the health of your pet, it is recommended to clean the pet food automatic feeder regularly. When using battery power, check whether the battery is dead and whether the battery is leaking fluid. Check the battery regularly. If you travel or travel for a long time, you need to replace the batteries with new ones.
Why is my smart pet feeder offline?
When the pet food automatic feeder shows offline, we can check the distance between the pet feeder and the router. Is the distance between the pet food automatic feeder and the router more than 10 meters (effective distance 10 meters). According to WiFi characteristics, WiFi signal will drop sharply across the wall. This is when the connection appears unstable, thus causing the product to go offline. We just need to place the device close to the router to solve the fault of showing offline.
What if the pet feeder can't connect to the Internet?
We first check whether the router is WiFi in 2.4G band. the electronic cat food dispenser does not support 5G WiFi signal, it needs to use 2.4G WiFi signal. We can log into the router background settings. Also, WiFi name and password should not use Chinese and should not exceed 12 digits. The name and password should be a combination of numbers and letters. WiFi name cannot be hidden. If you hide the WiFi name, you may not be able to connect to the Internet. Some software conflicts in the phone may also lead to network connection failure. We can restart the phone and close the non-system software that starts automatically at boot. Then open the phone Bluetooth and positioning, and try to reconnect again.
How to do if the pet feeder is unresponsive when it is turned on?
We first check whether the power is plugged in and whether the switch is turned on. The power supply of the electronic cat food dispenser switch is plugged in, check whether the power adapter and power cord are damaged. If the power adapter and power cord are not broken, we need to contact the aftermarket to solve the problem.
Through the above methods, electronic cat food dispenser occur some minor malfunction, we can solve it ourselves.
